New User Empty Case PAge

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Hello,

I am currently using Bonita 5.5

When i log in as admin and create a new user, although i fill "Member of part" correctly, the new user can see no cases. The cases page is simply empty. As if there were no cases at that moment.

Any suggestions?

Comments

Submitted by Sean McP on Wed, 04/12/2017 - 04:34

are there any actual cases?

What about a different new user?

Submitted by guven.cetinerler on Wed, 04/12/2017 - 08:05

There are a lot of actual cases. The users who were created back then can see them, the ones i created cant :)

Is there any kind of extra athorisation for users to decide which user can see which case?

Submitted by Sean McP on Wed, 04/12/2017 - 12:31

have u assigned them a profile?

Submitted by guven.cetinerler on Wed, 04/12/2017 - 13:54

Role name ? I assigned them as user.

Other users seem to have the same assignement and they work fine...

Submitted by guven.cetinerler on Wed, 04/12/2017 - 13:54

Role name ? I assigned them as user.

Other users seem to have the same assignement and they work fine...

1 answer

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Hi,

In Bonita 5.5, the list of candidates was static, since Bonita 6.x you can configure dynamic candidate list.

What does that mean in your case? Basically, let's say you have 1000 tasks waiting to be submitted, each of this task has a list of candidate who can grab this task and execute it. When you create a new user, the list of candidates for the existing tasks is not refreshed, therefore the new user don't see any tasks (or cases).

Cheers

Comments

Submitted by guven.cetinerler on Tue, 05/23/2017 - 16:39

I see, thanks :)

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