[MacOS][7.10.5] Incorrect JVM Error

Submitted by ric.hayman on Thu, 06/18/2020 - 04:09
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Context: MacBook Pro (15-inch, 2019) MacOSX 10.15.5

Installing Bonita 7.10.5 Community Edition I received an error message:

“Problem running post-install step. Installation may not complete correctly

Error running tar -xzf "/Applications/BonitaStudioCommunity-7.10.5.app/Contents/Eclipse/**unknown variable jre.osx.archive.name**" -C "/Applications/BonitaStudioCommunity-7.10.5.app/Contents/Eclipse/jre": tar: Error opening archive: Failed to open '/Applications/BonitaStudioCommunity-7.10.5.app/Contents/Eclipse/**unknown variable jre.osx.archive.name**'”

The installation completed, but when attempting to run the app, the following error message results:

“Version 1.7.0_25 of the JVM is not suitable for this product.

Version: 1.8 or greater is required.”

I had a similar problem about 2.5 years ago (reference: https://community.bonitasoft.com/questions-and-answers/incompatible-jvm-error-brand-new-imac#node-28446) but the workaround suggested there does not apply to the new version.

2 answers

Submitted by romain.bioteau on Wed, 06/24/2020 - 10:13
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This one is the BEST answer!

Hi Ric,

Good news, we fixed the issue with the JRE installation for MacOs.

You can re download the 7.10.5

Thanks for the report.

Comments

Submitted by ric.hayman on Wed, 06/24/2020 - 16:52

Romain

That worked perfectly! My thanks to you and the team …

Ric

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Submitted by romain.bioteau on Fri, 06/19/2020 - 11:43
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Hi Ric,

It looks like a bug at the install that prevents to setup the JRE properly on MacOs.

You need to manually install JRE 11 (or 1.8) to be able to use Bonita.

Comments

Submitted by ric.hayman on Fri, 06/19/2020 - 12:35

Romain - thanks for the response. I should perhaps have been clearer - I have the correct version of Java (in fact, just updated a day or two ago). If you look at the previous occurrence of a similar problem (linked in the original question) the .ini file needed to be modified as a work around … the current setup looks different, so that fix isn't available. I'm actually running v7.10.0 just fine with the Java I have installed, but the install of 7.10.5 (and subsequent run) doesn't look for it/find it.

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Submitted by romain.bioteau on Sat, 06/20/2020 - 10:05

Can you check what contains the .ini file ? I guess the -vm argument is pointing to the JRE that was supposed to be installed but as it failed, removing the -vm option will help.

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