Credit Card Dispute Resolution

# Credit card dispute resolution This repository contains a Bonita project that leverage Adaptive Case Management with Bonita. It is an example application of a credit card dispute resolution application. ## Bonita compatibility 1.x versions are compatible with **Bonita 7.9.0 and above (Enterprise editions only)**. ## Enable ACM event handler In 7.9.x: Go in the preference of your Studio, in the Server settings category, in Tomcat JVM arguments, set the `com.bonitasoft.engine.plugin.acm.REGISTER_ACM_HANDLER` property to `true` (`false` by default) In 7.10+: Go in the preference of your Studio, in the Server settings category, check Enable ACM event handler ## Deploy the application In 7.10+ just use the Deploy... action to deploy the project. In 7.9.x: 1. Deploy the Rest API extension 2. Deploy all the processes 3. Open the credit-card-dispute-resolution.xml application descriptors and click on the overview URL 4. Follow the instructions of the tutorial ## Project content ### Organization Reuse the default ACME organization. ### Business Data Model * Dispute : A simple representation of a dispute. A dispute instance is always bound to a `Credit Card Dispute` case. An instance can be updated using the `Update Dispute` discretionary task. * Account: The account of the customer claiming a dispute. * AccountTx: Represents a transaction on an _Account_. * Customer: Customer informations ### Profiles Reuse the default profiles ### Application descriptors * _credit-card-dispute-resolution.xml_ : The application descriptor for the application. The default Bonita layout is used for this app. A _Tutorial_ page is used as landing page to present the application example. ### Diagrams * Credit Card Dispute: The main process for this example. * Data Initialization: A helper process used for demonstration and testing purposes. It is a fully automated process that can be start from the _Tutorial_ page instantiating fake _Customers_, their _Accounts_ and some running cases. ### Groovy scripts * ACMStates.groovy: Utility class with the ACM states constants * DisputeStates.groovy: Utility class with the Dispute states constants * DataUpdateRecorder.groovy: Utility class used when updating Dispute data or Parameters to track the values changes. * ScenarioExecutor.groovy: Contains the logic to execute scenario * CreditCardDisputeProcess.groovy: Contains the logic to execute Credit Card Dispute process scenario ### Forms and Pages #### Pages * CaseList : List active and archived dispute cases. Process initiator actor (_Customer Service_) can start a new Dispute from this page. * Case: An overhaul case view of a Dispute case. * ExecuteManualTask: A generic page use to execute _Manual_ task. _Manual_ tasks are tasks created during the case execution. * Tutorial: The tutorial page presenting the application and how to use it. #### Forms * AddCommentForm: A generic form submitting the task and attaching a comment on the case. * EditDispute: The form used to update the Dispute information. * DisputeInfo: The form used by _Customer Service_ to create a new _Dispute_. * UpdateParameters: The form used by the _Supervisor_ to update the parameters of the Credit Card Dispute process (currently the _reviewAmountThreshold_ parameter). * ValidateDisputeForm: The form used by the _Supervisor_ to approve or reject the dispute. ### Custom widgets * HTMLDataTable: The default DataTable with HTML support added in cells. * Timeline: A timeline widget used in the _Case_ page. * ButtonGroup: Create a bootstrap button group. Group buttons are defined using the `buttons` property. * JSON format of a button: ~~~~ { "label" : "MyButton", "style" : "primary", /*could be "danger","warning","default" or "info"*/ "action" : "POST", /*could be any of the standard button action "Open modal", "Close modal", "PUT", "GET", "DELETE", "Start process", "Submit task", "Add to collection", "Remove from collection"*/ "url" : "../API/..", /*When action is GET,POST,PUT or DELETE*/ "dataToSend" : {}, "modalId" : "anModalId", /*When action is Open modal*/ "closeOnSuccess" : true, "targetUrlOnSuccess" : "../home", "collectionToModify" : [], /*When action is Add to collection or Remove from collection*/ "valueToAdd" : {}, "removeItem" : {}, "dataFromSuccess" : {}, /*Set if the request is successful*/ "responseStatusCode" : 200, /*Set after the request is executed*/ "dataFromError" : {} /*Set if the request is not successful*/ } ~~~~ * Panel: Create a bootstrap panel container. * ToggleButtons: Toggle buttons used in the _CaseList_ page to switch between active and archived cases. ### Themes * creditCardTheme: * Customize the application `logo.png` and `favicon.ico` * Customize the link button color * Add custom css rule to define a light background container style * Add custom css rules to constrained maximum page with in `_layout.scss` * Add custom css rules for timeline style `_timeline.scss` ### Rest API Extensions * **GET** `API/extension/case?p=&c=&s=`: Retrieves the list of active Dispute cases (Dispute information are aggregated to case information). `s` parameter is used to filter result using search indexes. * **GET** `API/extension/archivedCase?p=&c=&s=`: Retrieves the list of archived Dispute cases (Dispute information are aggregated to case information). `s` parameter is used to filter result using search indexes. * **GET** `API/extension/caseActivity?caseId=`: Retrieves the list of the tasks for a given case. * **POST** `API/extension/caseActivity`: Create a new Task in a case. Payload: ```{ "name", "caseId"}``` * **GET** `API/extension/caseComment`: Retrieves the of comments for a given case. * **GET** `API/extension/caseHistory?caseId=`: Retrieves the case history for a given case. * **GET** `API/extension/caseDocument?caseId=`: Retrieves the documents for a given case. * **DELETE** `API/extension/caseDocument?documentId=`: Deletes the document with the given id. * **GET** `API/extension/dispute?caseId=`: Retrieves the Dispute informations for a given case. * **GET** `API/extension/customerInfo?caseId=`: Retrieves the Customer informations for a given case. * **GET** `API/extension/createDisputeAuthorization`: Return if the logged user can start a new dispute case. * **POST** `API/extension/userTask`: Submit the task with `taskId` and add a comment to the case `content` is provided. Payload: ```{ "taskId", "content" }``` * **GET** `API/extension/handlerStatus` : Return the activation state of the ACM event handler.

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Total downloads: 619
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1.0.0 7.9.x 2019-Dec-03 Download
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