Case is stuck at initializing
I'm an Admin and noticed that a specific case is not displaying under the Apps Management>Task list. However, I can see the case under Apps Management>Cases list. For the specific case, under Technical Details, the Number of Open Tasks is 0. When I open the case, and click the item under Pending Tasks, I noticed that State displays as Initializing instead of Ready. My understanding is state initializing is automatically executed by the system in which a human task would be the next step. There are other cases where State is Ready and Number of Open Tasks is 1 which is expected. What would cause this particular case to not create a task? Is there a way to kick it off in Bonitasoft portal to where a task is created?
did you check the logs ? Any error stacks ?