How to troubleshoot blank case-details overview

Submitted by William.Wolf_2533197 on Thu, 09/09/2021 - 00:45

My case-details overview form shows blank values for every field in cases. How can I troubleshoot this? Thanks

Comments

Submitted by romain.bioteau on Tue, 09/14/2021 - 14:13

Hi,

You may open the devtools (F12) in your WebBrowser and check the network tab for requests results.

HTH

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Submitted by William.Wolf_2533197 on Tue, 09/14/2021 - 20:36

Thank you Romain, I will do it.

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Submitted by William.Wolf_2533197 on Tue, 09/14/2021 - 20:37

Thank you Romain, I will do it.

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Submitted by romain.bioteau on Wed, 09/15/2021 - 08:56

Note that in case of 500 errors, you may check the engine logs to have more details about the server error.

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Submitted by William.Wolf_2533197 on Wed, 09/15/2021 - 21:10

Yes, thanks !

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1 answer

Submitted by William.Wolf_2533197 on Wed, 09/15/2021 - 21:12

This one is the BEST answer!

I decided that the default overview page is fine and will not pursue my own overview page for now. The default is good enough!