Interrupt case and set it as COMPLETED with API access
Hi, I have a problem, due to a process design problem, I have cases that are slowed down in a task. How could these cases happen to COMPLETED and that these remain as cases filed.
These cases are useful up to that task, but should not follow the normal flow of the process.
What happens if from the database I take the cases and put the state in COMPLETED? The system does not lose integrity, remain as cases completed and with what date and time?
In this way, in the next version, we can correct the situation,
Thank you very much and I hope you can give me a hand.