When Executing a Human Task - The First Step is assignUserTask - I want to have trigger or start a time as soon as assignUserTask happens - Any way i can do that ?
What? You want to waste time with a timer? No, no, no, no, no.
Just save the start time and the end time then subtract end time from start time...
Save them as internal process variables first and then at the end of the process save them to an SLA table as business data...
PS: If this solves your problem, please mark as Resolved
I want to measure the AssignedUserTask and the the time when the case is closed.
If the SLA is expired the goal is to execute a few other activities
That's pretty much my use case also a slight adjustment though - and feel free to correct me
Lemme explain -
Lets call our task "AgentTask1"
1- As soon as the cases land on the AgentTask1 - The timer would start - I want the timer to start as soon as the assignment to the user has happened.
On the same event i want a email too be sent out.
So again - looking to do all this as soon as the case in AgentTask1 is assigned to a user
** Thanks a ton for the help and Apologies if i wasn't clear before.