I've just started using Bonita in my project, so I was wondering if the thing I'm trying to implement is possible (I'm sure it is, just not sure what would be the best way to do it)
I have a pretty simple process:
1) After a timer goes off bonita should create a ticket in our issue tracking system (there should be no problem here i believe, we can add a new entry to the external database, right?).
2) When ticket's owner changes ticket's status the process should continue.