The Customer Service Center (CSC) is a new portal that offers a central place for Bonitasoft customers to access the services provided as part of the Bonita Enterprise subscription: technical support, Expert Corner, audit, version update, training, and Professional Services requests.
It was developed to offer an updated, improved user experience for subscription customers. The Bonitasoft Customer Service Center had been in need of a major overhaul for some time now. This undertaking started over 2 years ago. And the project itself took 7 months.
The development experience
In this project, Christophe was responsible for the technical side of this project: sizing, designing project architecture, implementing some of the features, and more.
In this article, he highlights some of the technical challenges and his experience as a “customer” developing the project from scratch on the Bonita Cloud based digital process automation platform.
More context about this project
The other team members have shared their experience as well.
The project manager, Poorav, tells you about the reasons that led to this project. And Nathalie, the usability specialist, about the team experience and human challenges.
Enjoy your reading! Hope it can be inspiring for your own projects.
Ne manquez pas le webinar sur la création du Customer Service Center si vous souhaitez :
- comprendre pourquoi nous avons fait le choix de notre plateforme DPA pour développer notre Customer Service Center
- comprendre l'organisation du projet, les différents défis relevés ainsi que le dimensionnement nécessaire pour mener un projet de ce type
- découvrir les bénéfices d’un projet basé sur l'automatisation des processus
Rejoignez-nous le 04 novembre à 11h00 CEST.