email connector doesnt work

hey everyone. i’ve tried several tutorials/solved questions but the email connector doesn’t seem to work for me. any advice anyone ? im hopeless … i’ve added a new runtime variable _JPI_VM_OPTIONS = Djava.net.preferIPv4Stack=true but nothing seems to work i never receive the mail.
here is my bonita engine log :

13 avr. 2015 15:43:00 org.bonitasoft.engine.log.technical.TechnicalLoggerSLF4JImpl log
INFO: THREAD_ID=57 | HOSTNAME=G3127 | TENANT_ID=1 | The user has executed the task [name = , display name = , id = <20002>, parent process instance = <1001>, root process instance = <1001>, process definition = <5266138508294277224>]
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: charset UTF-8
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: message test test denial
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: html true
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: subject test
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: bcc null
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: cc null
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: to anwarbenkassou90@gmail.com
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: from anwarbenkassou90@gmail.com
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: userName anwarbenkassou90@gmail.com
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: starttlsSupport false
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: sslSupport false
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: smtpPort 465
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: smtpHost smtp.gmail.com
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: replyTo null
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameters
INFO: password ******
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameters
INFO: Headers null
13 avr. 2015 15:43:00 org.bonitasoft.connectors.email.EmailConnector logInputParameter
INFO: headers
13 avr. 2015 15:43:03 org.bonitasoft.engine.log.technical.TechnicalLoggerSLF4JImpl log
GRAVE: THREAD_ID=97 | HOSTNAME=G3127 | TENANT_ID=1 | The work [ExecuteConnectorOfActivity: flowNodeInstanceId = 20004, connectorDefinitionName = EmailDenial] failed. The failure will be handled.
13 avr. 2015 15:43:03 org.bonitasoft.engine.log.technical.TechnicalLoggerSLF4JImpl log
GRAVE: THREAD_ID=97 | HOSTNAME=G3127 | TENANT_ID=1 | org.bonitasoft.engine.core.connector.exception.SConnectorException : “PROCESS_DEFINITION_ID=5266138508294277224 | PROCESS_NAME=RMA | PROCESS_VERSION=1.0 | PROCESS_INSTANCE_ID=1001 | ROOT_PROCESS_INSTANCE_ID=1001 | FLOW_NODE_DEFINITION_ID=-7928415675851615386 | FLOW_NODE_INSTANCE_ID=20004 | FLOW_NODE_NAME=Email Denial | CONNECTOR_DEFINITION_IMPLEMENTATION_CLASS_NAME=EmailDenial | CONNECTOR_INSTANCE_ID=20001 | org.bonitasoft.engine.connector.exception.SConnectorException: java.util.concurrent.ExecutionException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
org.bonitasoft.engine.core.connector.exception.SConnectorException: PROCESS_DEFINITION_ID=5266138508294277224 | PROCESS_NAME=RMA | PROCESS_VERSION=1.0 | PROCESS_INSTANCE_ID=1001 | ROOT_PROCESS_INSTANCE_ID=1001 | FLOW_NODE_DEFINITION_ID=-7928415675851615386 | FLOW_NODE_INSTANCE_ID=20004 | FLOW_NODE_NAME=Email Denial | CONNECTOR_DEFINITION_IMPLEMENTATION_CLASS_NAME=EmailDenial | CONNECTOR_INSTANCE_ID=20001 | org.bonitasoft.engine.connector.exception.SConnectorException: java.util.concurrent.ExecutionException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at org.bonitasoft.engine.core.connector.impl.ConnectorServiceImpl.executeConnectorInClassloader(ConnectorServiceImpl.java:332)
at org.bonitasoft.engine.core.connector.impl.ConnectorServiceImpl.executeConnector(ConnectorServiceImpl.java:150)
at org.bonitasoft.engine.connector.ConnectorServiceDecorator.executeConnector(ConnectorServiceDecorator.java:111)
at org.bonitasoft.engine.execution.work.ExecuteConnectorWork.work(ExecuteConnectorWork.java:125)
at org.bonitasoft.engine.execution.work.failurewrapping.TxInHandleFailureWrappingWork.work(TxInHandleFailureWrappingWork.java:42)
at org.bonitasoft.engine.execution.work.failurewrapping.TxInHandleFailureWrappingWork.work(TxInHandleFailureWrappingWork.java:42)
at org.bonitasoft.engine.execution.work.failurewrapping.TxInHandleFailureWrappingWork.work(TxInHandleFailureWrappingWork.java:42)
at org.bonitasoft.engine.execution.work.failurewrapping.TxInHandleFailureWrappingWork.work(TxInHandleFailureWrappingWork.java:42)
at org.bonitasoft.engine.execution.work.FailureHandlingBonitaWork.work(FailureHandlingBonitaWork.java:66)
at org.bonitasoft.engine.work.BonitaWork.run(BonitaWork.java:56)
at org.bonitasoft.engine.work.SequenceRunnableExecutor.innerRun(SequenceRunnableExecutor.java:47)
at org.bonitasoft.engine.work.BonitaRunnable.run(BonitaRunnable.java:35)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.bonitasoft.engine.connector.exception.SConnectorException: java.util.concurrent.ExecutionException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.execute(ConnectorExecutorImpl.java:127)
at org.bonitasoft.engine.core.connector.impl.ConnectorServiceImpl.executeConnectorInClassloader(ConnectorServiceImpl.java:324)
… 14 more
Caused by: java.util.concurrent.ExecutionException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source)
at java.util.concurrent.FutureTask.get(Unknown Source)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.getValue(ConnectorExecutorImpl.java:151)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.execute(ConnectorExecutorImpl.java:121)
… 15 more
Caused by: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:72)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:203)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:178)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
… 3 more
Caused by: org.bonitasoft.engine.connector.ConnectorException: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:473)
at org.bonitasoft.engine.connector.AbstractConnector.execute(AbstractConnector.java:77)
at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:70)
… 7 more
Caused by: javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com;
nested exception is:
java.net.UnknownHostException: smtp.gmail.com
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1970)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642)
at javax.mail.Service.connect(Service.java:317)
at javax.mail.Service.connect(Service.java:176)
at javax.mail.Service.connect(Service.java:125)
at javax.mail.Transport.send0(Transport.java:194)
at javax.mail.Transport.send(Transport.java:124)
at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:471)
… 9 more
Caused by: java.net.UnknownHostException: smtp.gmail.com
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:319)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:233)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1938)
… 16 more

thank you :slight_smile:

Hi.
Try to ckeck the “Starttls” box in the connector configuration.

im trying to send a mail to my personal email , and when i open my inbox , nothing. also when i logged in as administrator , i found the email connector in failed tasks. so my problem is whatever i do , my email connector doesnt work . as i said i’ve tried several web tutorial /youtube tutorial and nothing seems to work for me.

Did your company have a proxy ?

I know that I can’t use the email connector with the gmail smtp because of this reason.
But I can use the email connector with my company smtp.

Removed as read the question totally wrong and gave an unrequired answer.

yes i’ve configured the proxy when i installed bonita. i’ve tried also with my company smtp and it doesn’t work :confused: