Next task appearing for wrong person

Q&A
1

Hello,

I am very new to this software and I have created a very basic workflow system.

Basically what I have created is a request form to be completed by helen.kelly, in which william.jobs will need to approve this request form. 

I have designed it so that if william has either confirmed or rejected the request, the next process/task will be completed by helen. However this is not the case, once I approve the request with william the next tasks (all which have been assigned to helen) are available for william to complete.

And when I log out as william and login as helen, nothing is displayed.

Any help or advice would be appreciated 

Version is 6.2.2 

Thanks

2

Hi fhutcha, 

How many actors do you have on pool level (click on pool, goto general tab, actors section) ? Are you using lanes ? How are your lanes actors configured (click on lane, goto general tab, actors section) ? How many task do you have (are you using a pool level pageflow) ? How are configured their actor (click on a task, general tab, actors section) ? How is configured your actor mapping (click on the pool, and click on the configure button aside of the run button in the icon menu) ?