Timer Event

Q&A
1

Hi,

I’ve situation where i must send email notification to user. That email was intended to notify the user to renew their contract. This email must be sent 6 moth earlier prior the end date. I try to avoid any human involvement in this task. But i’m blank here because i cant use timer event on service task.

  1. Is there any best solution to solve this matter
  2. Is it still possible not to involve any human in this task

Thanks

2

I think you’re thinking about it the wrong way, the timer is not on the contract as such, but on the process…

The way i would do this is create a pool with a start Timer Event and execute it daily (say 2AM). Read the database of Contracts returning only contracts with 6 months to expiry and send the emails to each and every person returned.

I suspect this is really what you want rather than creating a task for every contract that will fire in 6 months…imagine the issues when Admin start deleting tasks that have been sitting there for a couple of months. they think they are doing the right thing but theiy’re not.

The Start Timer will even create the cron (timed event) for you so one it’s set up that’s it…

Hope this helps,
regards
Seán