Triggering a new case via REST API

Q&A
1

I am looking for options to trigger a new case by receiving an email to a gmail address.

I have seen a couple of questions on triggering a new case by email. The recommendation was to use an ESB (Camel or Mule). What about API REST?

Preliminary I think about the following sequence:

  1. Connect Gmail with Zapier
  2. Once Gmail receives an email - trigger a webhook from Zapier to Bonita BPM
  3. Bonita BPM receives the webhook and triggers a new case

I would appreciate any thoughts and considerations regarding this matter.

2

I don’t know Zapier but using a REST API call to create a new case is possible.
You can search on REST bpm API documentation page for “Start a process using an instantiation contract”.
As you will also need to deal with authentication I recommend to read the REST API overview documentation.

3

It looks easy enough. I’ve read the documentation…

Your webhook would be javascript such as a post as here:

Obviously you would Login, do your work and then Logout…

// post

fetch(‘http://httpbin.org/post’, { method: ‘POST’, body: ‘a=1’ })
.then(function(res) {
return res.json();
}).then(function(json) {
console.log(json);
});

4

Thank you, Sean.