Unable to log in on portal and run procces

Q&A
1

Hello, 

I am using bonita community studio 7.8.4, when I try to open portal from studio it opens but I can not log in, so I can not run processes. Studio log says : 

at     Caused by: org.bonitasoft.engine.exception.TenantStatusException.: Tenant with ID 1 is in pause, unable to login with other user than the technical user. ( )
    at org.bonitasoft.engine.api.impl.LoginAPIImpl.checkThatWeCanLogin(LoginAPIImpl.java:170)
    at org.bonitasoft.engine.api.impl.LoginAPIImpl.loginInternal(LoginAPIImpl.java:111)
    at org.bonitasoft.engine.api.impl.LoginAPIImpl.loginInternal(LoginAPIImpl.java:101)
    at org.bonitasoft.engine.api.impl.LoginAPIImpl.login(LoginAPIImpl.java:60)
    at ... 39 more. ( )

Can anyone help ?

2

Hi @kalmakhelidze10

It's old problem I had it from 7.2.0 until now!

Quick recommend to resolve it :

  1. Close Bonita studio
  2. remove $BONITA_HOME/workspace/work folder (every time Bonita studio at stating recreate this folder)
  3. Reopen Bonita Studio

This work remove cache data and restart tomcat folder!!

 

Best Regards,

Ali

3

Hello Ali,

Thanks for the answer. When I close Bonita Studio, there is not work folder. It appears only when studio is open. What can I do ?? Do I have to delete the work folder while studio is open ?

4

You are right and this solution will be used more in the server platform,

Well, another recommendation for you :

  1. Close Bonita Studio
  2. Backup from workspace folder to another location
  3. Rename your workspace to another name (in Linux : $mv workspace{,_bk01})
  4. After that Reopen Studio to create new clear workspace
  5. Again Close Bonita Studio
  6. Right now you must just copy and replace your "My Project" folder from old workspace ("workspace_bk01") to new workspace
  7. enlightenedYou can not Open your Studio and work again wink

Best Regards,

Ali