The search capability in the community forum is very weak. Any broad search returns dozens of articles, and the order is apparently entirely arbitrary... This makes it very difficult to use effectively.
A more descriptive entry (version?, classification/type?, experience level?, severity?,tag suggestion?,...) and search logic would make the accumulated experience of users far more valuable.
I work in the IT department of an university and we're looking for a open source solution to handle multiple workflows of the organization.
Our use cases usually result in requests (created from forms) that are passed through various stages of approval/editing and generate reports/visualizations under a per-view authorization scheme. Occasionally it involves more complex logic like cross validation of data from multiple sources.