Hello
All of our User/ human Tasks has a SLA component where we measure whether a task was completed within agreed timeline.
If the Task missed SLA , we keep a track.
Many times, user is not available and Task needs to be in pending state where SLA will not be counted.
Is there a Mechanism where a Human Task can be Paused and the Due date will not be counted , the due date should continue from new time when Task is resumed .
Basically we are looking to PAUSE , RESUME Human Tasks based on User choice and SLA to be calculated only If TASK is in RESUME State not in PAUSED state.
Since we use 2 Parameters 1) Completed Date and 2) Due Date to measure whether task missed DUE date or not, Hence can we do something here ?
Regards