How to know if step has been opened by the user

Q&A
1

Hey ,

How to know if a step instance has been opened by a user even if he didn't update anything in the step ?

I know that i can use the api to get if a case has been started or updated , but i didn't find how to know if a step of an instance has been opened (onlick event in the inbox).

 

Any Idea ??

Thanks

 

2

Do you want to see if the user opened its tasks? Well - you cannot handle event from UI (portal). API allows you can see if the task is assigned, but there's no callback handler.  An idea - you can include an external object (e.g. an image by URL with parameter of the case/task id) and the URL will refer to your servlet (producing e.g. an empty image or your company logo)..

Have fun.. Gabriel