Sending Mail Not Working On 7.12.1 version for Outlook

Q&A
1

 

I am trying to send email with this settings;

starttlsSupport true
sslSupport false
trustCertificate false
smtpPort 587
smtpHost smtp.office365.com
 

I checked my settings, I can send email from 7.11.0 version. I already developed my application on 7.12.1 and I can't use it on 7.11.0

But i get this error: 

org.bonitasoft.engine.commons.exceptions.SBonitaRuntimeException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

        at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$execute$0(ConnectorExecutorImpl.java:159)
        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(Unknown Source)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.base/java.lang.Thread.run(Unknown Source)
    Caused by: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

        at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:76)
        at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:258)
        at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:217)
        at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$wrapForStats$1(ConnectorExecutorImpl.java:169)
        at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$execute$0(ConnectorExecutorImpl.java:156)
        ... 4 more
    Caused by: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

        at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:510)
        at org.bonitasoft.engine.connector.AbstractConnector.execute(AbstractConnector.java:77)
        at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:74)
        ... 8 more
    Caused by: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

        at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:965)
        at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:876)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:780)
        at javax.mail.Service.connect(Service.java:388)
        at javax.mail.Service.connect(Service.java:246)
        at javax.mail.Service.connect(Service.java:195)
        at javax.mail.Transport.send0(Transport.java:254)
        at javax.mail.Transport.send(Transport.java:124)
        at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:508)
        ... 10 more

2
Hi Mehmet Sakir,
 
If, as you say, the very same connector configuration is working in Bonita version 7.11 but no longer working in 2021.1 (7.12.1), this one could be due to a problem between the javax.mail library (which is used and embedded by the email connector) and the office365 SMTP server, as this article suggests.
As a matter of fact,
  • the email connector in 7.11 embeds: javax.mail-1.4.7.jar
  • the email connector in 2021.1 embeds: javax.mail-1.6.2.jar

Perhaps there is some setting on the SMTP server side that might help... See for example:

  • https://answers.microsoft.com/en-us/msoffice/forum/all/535-573-authentication-unsuccessful/cd915151-ae89-4505-8ad3-29680554e710
  • https://community.spiceworks.com/topic/2276644-everything-using-office-365-smtp-authentication-is-broken-wont-authenticate
  • https://answers.microsoft.com/en-us/msoffice/forum/all/smtpoffice365com-535-573-authentication/2e708a73-3340-4d24-b4e5-b97ff999dbae

I hope this helps.

Regards,

   Unai

3

Hi Unai,

Before asking this question, I tried the articles you sent me already and more. I am thinking as same as you that javax.mail library has bug but it is very old library so i am not sure it could get update or bug fix. Aslo i coudn't find a way to downgrade mail connector. Because of these, I must continue to use 7.11.

4

Hi Mehmet,

Can you try the to set the TLS version like explained in this answer ?

HTH
Romain