Reminder notification for task

Q&A
1

I have designed a workflow where an email is sent to user when task is assigned to him.
If task is not completed within 2 hours then an escalation email is sent to user by keeping his manager in CC.
I want to send a reminder mail to user for every 10 minutes.
I have tried Non-Interrupting timer but it is triggered only once. I want it to be invoked in cycle.
How it should be designed?

2

Hi.
You can use an Interrupting timer, send the mail and then you go back to the task.

![http://img11.hostingpics.net/pics/255817reminder.png][http://img11.hostingpics.net/pics/255817reminder.png]
[http://img11.hostingpics.net/pics/255817reminder.png]: http://img11.hostingpics.net/pics/255817reminder.png

3

This email will be sent only once. I want it to be sent every 10 minutes until task is done.

4

I tried this and the email is sent every X minutes until task is done.

5

Can you please show me parameters of SendReminderMail. How email is sent multiple times? Is it iteration?

6

SendReminderMail just have an Email Connector.

The iteration is done by the timer.

Here is how it works :

  • The task TaskToDo begins (the timer is initialized)
  • After 10 min, the Timer interrupt the task TaskToDo and SendReminderMail begins
  • When the mail is sent, TaskToDo begins again (the timer is initialized again)
  • After 10 min, the Timer interrupt the task TaskToDo and SendReminderMail begins
  • …
  • When the task TaskToDo is done, this process ends.
7

This will create new id for TaskToDo when TaskToDo is called again. Isn’t it?

8

Yes this is a new task so it has a new id.

9

It will change the state of previous task to aborted. And will create a new task.
I want to send multiple reminders for one task. State of that task should not be changed.

10

If you want to keep the same task, another solution is to use a gateway have a flow that manage the reminder and a flow for your task.
You need to add a boolean “TaskDone” and set its value to true when you submit the task.

![http://img11.hostingpics.net/pics/136650reminder2.png][http://img11.hostingpics.net/pics/136650reminder2.png]
[http://img11.hostingpics.net/pics/136650reminder2.png]: http://img11.hostingpics.net/pics/136650reminder2.png

I did not try this but I think it will works like you want.

11

That solved my problem. Thanks buddy.

12

Thank you yannick.lombardi! This answered my questions too,

13

I can not configure my email connector, can you show me how you configure yours?

14

Please ask a new question instead of reopening an answered question. Also in your new question I think providing information about your email provider, your current configuration and the connector execution error log (Engine logs) can help.