Troubleshooting

unai.gaston.caminos's picture
unai.gaston.caminos
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You have set up your Bonita so it connects to your database server that is located in a private network protected by a firewall.

Everything works fine: you are able to connect to the Bonita portal; you can check your cases, you can execute your tasks; your processes move forward normally.

But then, if your platform remains inactive for some time (~1 hour, for example), when you get back, the server is not responding any more and you get Error: Bonita server not responding after an inactivity period because it can not connect to the DB that is protected by a firewall

Jerome.Jargot's picture
Jerome.Jargot
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Why can't I modify the initialization script?

In the Data tab, select the business variable, click the pen icon to edit the initialization script, etc.

The changes are not saved: when I edit again the script it is unchanged.

Explanation

This is a bug with Studio versions 7.10.1, 7.10.2, 7.10.3, 7.10.4 (all editions).

FYI: 7.10.0 does not experience the bug.

marielle.spiteri's picture
marielle.spiteri
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My REST API extension does not compile anymore. It used to work, it broke after I imported a workspace from an old Studio version into my current 7.7.5 Studio. Why?

marielle.spiteri's picture
marielle.spiteri
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Component: SSL | Version: N/A

Symptoms

You see the following error in your logs:

marielle.spiteri's picture
marielle.spiteri
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Why isn't my widget File viewer showing my PDF file, forcing it to download or displaying its ASCII content instead?

delphine.coille_1353541's picture
delphine.coille...
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This page called Grumman analyses your messages usage and fixes issues in multiple situations :

  • Reconcilation stuck
  • Incomplete message
  • Error on operation behind a message
  • Duplicate send message

This page will help you as a developer debugging and fixing issues quite faster and with less manual actions.

marielle.spiteri's picture
marielle.spiteri
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Component: SSL | Version: N/A | Edition: Subscription

Problem

You have setup SSL in your Bonita server. This enables you to use secure HTTP (HTTPS) to access the portal.

Jerome.Jargot's picture
Jerome.Jargot
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Component: Bonita | Version: 7+ | Edition: All

Question

How to cope with JavaScript stack trace in my web browser JS debugger's console after a migration?

As a developer, using the UI Designer, I am modifying the web pages for our living applications. One HTML widget is not displayed anymore since environments have been migrated.

ismail.lagouilly_1386495's picture
ismail.lagouill...
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Hello, If you have ever experienced the following error when accessing Bonita login page using IE 11, this article is for you :

screenshot

Also, when checking the console on your IE11 browser following these steps :

  1. Start IE
  2. log into the portal
  3. Press the F12 key on the keyboard
  4. In the debugger, click the Console tab

Were you able to have the same error as the following?

Jerome.Jargot's picture
Jerome.Jargot
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Component: Bonita | Version: 7.9

This document is intended to avoid unwanted SERVICE OUTAGE and pause in the execution of processes. There is below a known list of problems:

Notifications