Sending Mail Not Working On 7.12.1 version for Outlook

Submitted by msakirkutlu_1359205 on Fri, 06/25/2021 - 23:27
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I am trying to send email with this settings;

starttlsSupport true
sslSupport false
trustCertificate false
smtpPort 587
smtpHost smtp.office365.com

I checked my settings, I can send email from 7.11.0 version. I already developed my application on 7.12.1 and I can't use it on 7.11.0

But i get this error:

org.bonitasoft.engine.commons.exceptions.SBonitaRuntimeException: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$execute$0(ConnectorExecutorImpl.java:159)
at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.bonitasoft.engine.connector.exception.SConnectorException: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:76)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:258)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl$ExecuteConnectorCallable.call(ConnectorExecutorImpl.java:217)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$wrapForStats$1(ConnectorExecutorImpl.java:169)
at org.bonitasoft.engine.connector.impl.ConnectorExecutorImpl.lambda$execute$0(ConnectorExecutorImpl.java:156)
... 4 more
Caused by: org.bonitasoft.engine.connector.ConnectorException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:510)
at org.bonitasoft.engine.connector.AbstractConnector.execute(AbstractConnector.java:77)
at org.bonitasoft.engine.core.connector.impl.SConnectorAdapter.execute(SConnectorAdapter.java:74)
... 8 more
Caused by: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0146.CHEP278.PROD.OUTLOOK.COM]

at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:965)
at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:876)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:780)
at javax.mail.Service.connect(Service.java:388)
at javax.mail.Service.connect(Service.java:246)
at javax.mail.Service.connect(Service.java:195)
at javax.mail.Transport.send0(Transport.java:254)
at javax.mail.Transport.send(Transport.java:124)
at org.bonitasoft.connectors.email.EmailConnector.executeBusinessLogic(EmailConnector.java:508)
... 10 more

Comments

Submitted by unai.gaston.caminos on Tue, 07/06/2021 - 11:05
Hi Mehmet Sakir,
If, as you say, the very same connector configuration is working in Bonita version 7.11 but no longer working in 2021.1 (7.12.1), this one could be due to a problem between the javax.mail library (which is used and embedded by the email connector) and the office365 SMTP server, as this article suggests.
As a matter of fact,
  • the email connector in 7.11 embeds: javax.mail-1.4.7.jar
  • the email connector in 2021.1 embeds: javax.mail-1.6.2.jar

Perhaps there is some setting on the SMTP server side that might help... See for example:

I hope this helps.

Regards,

Unai

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Submitted by msakirkutlu_1359205 on Tue, 07/06/2021 - 11:33

Hi Unai,

Before asking this question, I tried the articles you sent me already and more. I am thinking as same as you that javax.mail library has bug but it is very old library so i am not sure it could get update or bug fix. Aslo i coudn't find a way to downgrade mail connector. Because of these, I must continue to use 7.11.

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Submitted by romain.bioteau on Wed, 07/07/2021 - 11:36

Hi Mehmet,

Can you try the to set the TLS version like explained in this answer ?

HTH
Romain

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